Help and Advice

Home/Help and Advice

Tracked Next Day Delivery

We offer tracked next day delivery on all orders for £4.50. Collection from our Glastonbury head office is also available: R J Draper & Co Ltd, Chilkwell Street, Glastonbury, Somerset, BA6 8DB, Monday to Friday 8am-5pm.

All orders are sent via a next day delivery courier service. If you require delivery on a different day, simply write this in the notes section of the order, or email us separately.

Orders placed before 3pm Mon-Fri will be dispatched immediately for next day delivery. Orders placed after this, or on a weekend, will be dispatched the next working day. We do not offer weekend delivery.

If after placing your order you have not received confirmation of your unique order number then please contact Packing Solution. All enquiries regarding orders made via the Packing Solution Virtual Store should include your unique order number to help us answer your enquiry. If you have any enquiries, please contact us on 01458 837602, or email at info@packingsolution.co.uk.

Will I be given a tracking number to track my parcel?

You will be given a tracking number once your order has been dispatched, via email, which you can use to track the delivery of your parcel online.

What if I’m not home for the delivery?

Our couriers will attempt to deliver to you in the specified delivery time. If no one is available to accept your order, they will re attempt to deliver on the following day and also leave a contact card through your door. You can contact them to re arrange delivery when it suits you best, or collect from a local depot too.

Can I leave specific delivery instructions, just in case I’m not home?

You may leave specific delivery instructions for the driver, for us to put on your parcel and to notify the courier e.g. please leave with a neighbour, or please leave in the garage or porch, or please leave at reception. Please write this in the notes section at the checkout or email us separately.

Return/ Refund Policy

If you are not completely satisfied with your purchase, please return the goods within 30 days to us at:

Packing Solution Returns Dept.

C/O R.J Draper & co ltd

Chilkwell Street

Glastonbury

Somerset

England

BA6 8DB

We guarantee to exchange it or provide a full refund (including your original postage costs) if you are not delighted with your purchase. Make sure that you include your full name, address and postcode together with your reason for return and your order number (postcode). We regret that we cannot be held responsible for returned goods lost in the post.

 

Terms and Conditions

Packing Solution will occasionally offer a promotional discount for special offers. Whilst every effort is taken to ensure all items are in supply, occasionally some items may be temporarily out of stock or we may sell out earlier than planned. If an item is unavailable at the time of dispatch you will be advised accordingly. On occasion, an item you’ve ordered may be backordered. We will notify you as soon as we know an item is backordered and will deliver it to you as soon as it is back in stock.

All prices include VAT for UK customers.

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Packing Solution may alter the information on this web site from time to time. Packing Solution shall have no liability arising from the use by any party of the information on this web site. Packing Solution does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Packing Solution exclude all liability for contamination or damage caused by any virus or electronic transmission.

Privacy and Security Policy

We are committed to data security. Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Packing Solution will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.